Terms & Conditions

Canceling or Returning an Item

We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail.  Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.

Any item being returned to us must be received by us within 7 days of us being notified of your intention to send the item back. If the item is unwanted and returned, we will refund the cost of the bear as per your statutory rights excluding the cost of delivering the item to you. We will also deduct an administration fee of £5.00. Any order that has been received, charged, picked and packed will also incur an admin fee of £5.00 whether the item has been sent out or not. Your refund will be processed within 30 days.

Return address

Gillespies Gifts, 12 Market Street, Wigan, WN1 1JN